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Contact

A2 Living ApS
Danelykke 3
7800 Skive
Danmark
VAT number: 32 14 53 53
Bank details:
SparNord
8500 2650579855
IBAN: DK2785002650579855
SWIFT: SPNODK22
Telephone: +45 41 29 49 50 / NO TEXT
E-mail: mail@a2living.dk
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Terms and conditions - A2 Living

General information

A2 Living ApS

Danelykke 3

7800 Skive

Denmark

VAT-Number: DK 32 14 53 53

Telephone: +45 41 29 49 50

E-mail: mail@a2living.dk

Conclusion of agreements
These general terms and conditions apply to any purchase of A2 Living products. A2 Living reserves the right to withdraw or amend the terms and conditions from time to time, without notice and with clear statement of new date of entry into force. The applicable terms and conditions are stated on our homepage www.a2living.dk. Our customers should check this page regularly to take notice of any changes we may have made to the terms and conditions. The date on the order confirmation from A2 Living decides which version of terms and conditions applies. Any variation of the stated terms is only possible through explicit written agreement by A2 Living.

Electronic communication
By purchase of goods from A2 Living you agree to further communication being sent electronically to the e-mail address you have supplied. Thus, you accept that electronic messages have the same legal effects as messages sent by ordinary mail.

PLEASE NOTE: Some mail services categorize our emails as spam. Please remember to check your spam filter if you cannot find our emails.

Login for B2B web shop
As a customer of A2 Living you have received a personal login for www.a2living.dk. New customers can request login at www.a2living.dk.

Products purchased from A2 Living
Agreement of purchase from A2 Living can be in either English or Danish. Any agreement of purchase refers to the current general terms and conditions. Any order placed is considered final when it has been confirmed by A2 Living. After completing your order, you will receive an order confirmation within few days by e-mail to the e-mail address you have supplied. The order confirmation consists of order number, name and address of buyer, delivery address and a specification of the ordered goods. It is very important that you inform us when ordering (or at least before we ship your goods), if your company is closed at certain days, has special opening hours, or if you have other requests concerning delivery (unless otherwise specified in the order, we will ship items in stock as soon as possible). Please check the order confirmation and note that the specification does not include freight costs.

Estimated delivery costs stated in connection with web orders, offers and confirmations are not final. The final delivery cost is determined only when dispatching the order based on actual weight and volume.

Available products
All products in the web shop are listed with “in stock” or “expected in stock on xx”. In some cases, the goods might have been sold to someone else, before your order is processed. Products temporarily sold out can still be bought and are expected to be sent from A2 Living on the indicated date.

Terms of payment and retention of ownership
Unless otherwise agreed, A2 Livings payment terms is 14 days net from invoice date (the day the order is shipped from our stock).

If the buyer do not pay in due time and if this delay is not caused by A2 Living, A2 Living reserves the right to charge the buyer an interests of 2% a month on the amount due from payment date and request immediate payment for all invoiced and delivered items (regardless of previously agreed terms of payment). Upon each transmission of moves and surcharges, a fee of DKK 100,00 will be charged. Failure to pay upon the agreed due date could lead to the case being transferred to Debt Collection (without any notification thereof) – this could lead to further recovery costs.

A2 Living retains the ownership of the supplied goods until the entire amount, including potential interests, fees and costs (that may have been hold by A2 Living on the buyers account), has been paid.

Delivery
Products “in stock” are normally dispatched within 1-5 working days.

Delivery of inventories is subject to order confirmation and any special conditions will be specified. Unless otherwise agreed, A2 Living will arrange for delivery through a forwarding agent chosen by A2 Living. Delivery will be made to the address supplied by the buyer, and it is buyers’ responsibility that the delivery place is accessible. Should the forwarding agent try to deliver your goods in vain, because your goods reception is closed, extra costs due to additional delivery fees might be charged to you.

All items from A2 Living are sold EX WORKS, i.e. freight costs for each shipment will be invoiced to the buyer.

Complaints
Products delivered by A2 Living are unique. Conferring to the above stated A2 Living cannot validate claims solely based on discrepancies between the seen - and purchased item.

It is Buyers responsibility to check the delivery of cargo damage, to note the number/amount immediately on receipt and before signing the consignment note. Any defects or damages must be noted on the consignment note. If a complaint is not done in line with this, the products are considered to have fulfilled the actual order.

Please remember to retain the original packaging, as goods are to be returned in original packaging if complaints or damages should arise.

In case of inaccurate delivery or damaged goods we urge you to contact A2 Living within eight days of receiving the goods. A2 Living will only accept complaints that are sent by e-mail and accompanied by image documentation of the damaged goods. Returned goods are only accepted if agreed with A2 Living.

Send your package directly to:

A2 Living ApS

Danelykke 3

7800 Skive

Denmark

We only accept packages sent directly to above address.
When returning goods, please attach a detailed description of the problem(s) and indicate the related invoice number.

Proviso
A2 Living accepts no liability for typographical errors, pricing errors, color deviations of pictures, etc. A2 Living also subjects to VAT and duty changes, price changes and sold-out products. Any offer is valid while stock lasts.

Transfer of rights and obligations
Information given to A2 Living will only be used in house. It will not be sold or given to third parties.

Force Majeure
A2 Living is not responsible for any delay and/or defects due to circumstances beyond the reach of A2 Living’ control and which either could not or should not have been considered before entry of agreement, such as war, import or export ban, labor disputes, pandemics, fire or other.

Venue
Any disputes between customer and A2 Living are decided in Danish courts under Danish law and A2 Living’s home as venue.

Partial invalidity
Should any provision of these general terms and conditions or any provision in other agreements between the customer and A2 Living be or become invalid, it does not affect the validity of all other provisions or agreements.

Complaints
If you want to complain about your purchase, please contact:

A2 Living ApS

Danelykke 3

7800 Skive

Danmark

VAT-number: 32 14 53 53

Telephone: +45 41 29 49 50

E-mail: mail@a2living.dk

If we cannot agree on the handling of the claim, you may file a complaint to the EU Online Dispute Resolution. If you want to make use of the EU Online Dispute Resolution, you can use this link: http://ec.europa.eu/odr

If you are a Danish resident and if we cannot agree on the handling of the claim, complaints can be raised to:

Center for Klageløsning
Nævnenes Hus
Toldboden 2
8800 Viborg
www.forbrug.dk

General Data Protection Regulation (GDPR)
All customers agree to A2 Living collecting the company's general information. It concerns the following:

Company name
VAT number
Address, zip code. and city
Telephone number
E-mail
Homepage
Type of business

Personal data
In addition to the above general business information, we also collect information about the person(s) representing the company. In the case of:

Contact Name
The contact's phone number and/or mobile number
The contact's email address

The general business information and personal data we collect will be stored in a customer database contained in our IT system.

How long do we keep personal data?
As a customer at A2 Living, we as documentation require your company's general contact information as well as the personal data with which you represent the company. All information is stored in our IT system.

When personal data is no longer relevant, all personal information about you will be deleted.

What do we use personal data for?
The personal information we collect about you is used to fulfill the agreement your company has entered into to be a customer of A2 Living.

Transmission of personal data in connection with delivery of orders.
A2 Living collaborates with several freight companies that handle freight by order, and in this connection we forward both your company's general information and your personal data to the freight company for the purpose of serving you as a customer.

When you register as a A2 Living customer, you agree that we must forward your personal data to relevant partners.

Your rights
As a data subject, you have a number of rights, which we must ensure at all times. You have the right to request us the following:

To access and rectification/change your personal data
To have personal data deleted

Also, you have the right to object to the processing of your personal data, and you have the right to lodge a complaint with a data protection authority. If you no longer want us to process your personal data or wish to restrict the processing of your personal data, you can also send us a request to this effect to our e-mail address: mail@a2living.dk.

Updated November 29th, 2022.

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